Last updated: 24 September 2026
This Privacy Policy explains how KAEL (“we”, “us”, “our”) collects, uses and protects your personal information when you visit gokael.com, place an order, or contact us. By using our website, you agree to this policy.
1. Information we collect
- Information you give us: your name, phone number, email address, delivery and billing address, and any messages you send us (including on WhatsApp).
- Order information: products purchased, order value, payment method and order history.
- Payment information: online payments are processed by third-party payment providers. We do not store your full card or bank account details.
- Technical information: IP address, browser and device type, pages viewed and similar data collected through cookies and analytics tools.
2. How we use your information
- To process, confirm, deliver and support your orders, including returns and refunds.
- To contact you about your order by phone, SMS, WhatsApp or email.
- To prevent fraud and misuse, including repeated refused Cash on Delivery orders.
- To improve our website, products and customer experience.
- To send you news, offers and launches, only where you have agreed to receive them. You can unsubscribe at any time.
- To meet our legal, tax and accounting obligations.
3. Who we share it with
We do not sell your personal information. We share it only as needed with:
- Courier and logistics partners, to deliver your order.
- Payment providers, to process online payments and refunds.
- Website hosting, e-commerce, email and messaging service providers that help us run our business.
- Analytics and advertising platforms (such as Google and Meta), which may receive technical and browsing data through cookies to measure and improve our advertising.
- Government or law-enforcement authorities where required by law.
4. Cookies
We use cookies to keep your cart working, remember your preferences, understand how our website is used, and measure our advertising. You can block or delete cookies in your browser settings, but some parts of the website, such as the cart and checkout, may not work properly.
5. How long we keep your information
We keep your information only as long as needed for the purposes above, including to meet legal, tax and accounting requirements, and then delete it or make it anonymous.
6. Security
We take reasonable steps to protect your information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
7. Your choices
You can ask us to access, correct or delete your personal information, or to stop sending you marketing messages, by contacting us. We may need to keep certain information where required by law or to complete an order.
8. Third-party links
Our website may link to other websites and social media platforms. We are not responsible for their privacy practices, so please review their policies.
9. Children
Our website is not intended for children under 18. We do not knowingly collect personal information from children.
10. Changes to this policy
We may update this policy from time to time. The latest version will always be available on this page with its “Last updated” date.
11. Contact
WhatsApp: +92 308 2344449
Email: hello@gokael.com